Returns & Exchanges
At Cane-line, we strive to ensure your designer outdoor and indoor furniture meets every expectation, but if you are not satisfied, you can return your purchase within 14 days of receipt. All returned items must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Return
Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the furniture or accessories in their original Cane-line packaging, ensuring all protective layers are in place to prevent damage during transit.
Schedule a Pickup
For larger furniture pieces, we will coordinate with our specialized freight carriers to schedule a convenient pickup time from your location.
Inspection and Refund
Once our warehouse team inspects the returned goods and confirms they are in original condition, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing